ICGBet Responsible Gambling – Malaysia Safe Play Guide

Most ICGBet players enjoy the platform as entertainment – much like watching EPL football or going to a concert. They play with money they can comfortably afford, set their own limits, and can stop at any time without any issues. That is what responsible gambling looks like.

For a small number of players, however, gambling can shift from casual entertainment to something harder to control. This is not a sign of personal weakness — it is a health issue that can affect anyone regardless of background, income, or education level. ICGBet takes this reality seriously.

The difference between healthy gambling and problem gambling is often not how much money is spent, but the impact it has on your life. Signs of healthy gambling include:

• Only play with discretionary funds set aside for entertainment — not money meant for bills, food, or savings
• Can stop playing at any time without feeling compelled to continue
• Accepts losses as part of the game without chasing money back
• Gambling does not interfere with your work, family, responsibilities, or social relationships
• Not lying to loved ones about your gambling activity or spending
• Not borrowing money or selling assets to fund gambling

On the other hand, warning signs of problem gambling include: feeling the need to increase your bet sizes to get the same thrill, feeling restless or irritable when trying to stop playing, using gambling as an escape from problems or stress, and lying to loved ones about how much time or money you have spent gambling.

ICGBet provides a self-assessment section below to help you evaluate your own relationship with gambling. It is an important first step – being honest with yourself is the most powerful action you can take.

ICGBet offers the most comprehensive set of responsible gambling tools in Malaysia's online betting industry. All tools can be activated directly from your Account Settings > Responsible Gaming without needing to contact the support team. Here is a detailed explanation of each tool:

All of ICGBet's responsible gambling tools can be activated in under 2 minutes, directly from the ICGBet mobile app or website. Follow the steps below:

Self-exclusion is the most powerful tool ICGBet offers for players who feel they need to step away from the platform entirely. It differs from a standard Playing Break in that it is designed not as a temporary pause, but as a serious protective measure that is not easily reversed.

Self-exclusion options available at ICGBet:

• 6-Month Exclusion: Account locked for 6 months. Once the period ends, you will need to actively contact ICGBet support to reopen your account — it does not reopen automatically.
• 1-Year Exclusion: The account is locked for a full 12 months. The waiting period to reopen after it expires is 7 working days and requires identity verification.
• Permanent Exclusion: Account permanently closed and cannot be reopened under any circumstances. This option is for those who have made a final decision to stop gambling on the ICGBet platform.

During an active exclusion period:

• You will not be able to log in to your ICGBet account under any circumstances – no exceptions
• ICGBet will not send you any marketing or promotional communications
• Any attempt to register a new account using the same details will be blocked by ICGBet's system
• Any eligible account balance will be returned to you within 7 business days of the exclusion being activated

ICGBet fully respects self-exclusion decisions and will never attempt to persuade you to reverse one early. Our support team will not contact you with offers to "return to play" while a self-exclusion is active. This is our unwavering commitment.

ICGBet strictly prohibits the use of its platform by anyone under the age of 18. This is not merely a policy — it is a legal and moral responsibility we take seriously. ICGBet also recognises, however, that parents and guardians play a vital role in ensuring children do not access gambling websites.

Steps ICGBet takes to protect minors:

• Mandatory age verification during registration – applicants must confirm they are 18 years of age or older
• Random MyKad checks to verify the identity and age of active players
• Immediate closure of any account proven to belong to a minor, with a full balance refund
• No ICGBet marketing content is targeted at young people or children

Guide for parents and guardians:

• Do not save your ICGBet password on any browser on a device shared with children
• Always log out of your ICGBet account completely after using it on a shared device
• Use parental control software available on Android and iOS devices to block access to gambling websites
• Set a strong, unique password for your ICGBet account that is different from your device password
• If you suspect your child has accessed your ICGBet account, contact support@icgbet.best immediately for urgent action

If you become aware that a minor has registered or is using the ICGBet platform, please report it to us at support@icgbet.best with any available details. ICGBet will investigate and take immediate action.

The short self-assessment below can help you evaluate whether your gambling habits remain within healthy limits. Answer honestly – only you know the truth, and there are no "right" or "wrong" answers. This is entirely for your own benefit.

Here is a practical guide from the ICGBet team to help you always enjoy the platform in a healthy and responsible way. These tips are not just advice – they are real habits that smart players use to stay in control while still having fun.

• Set your budget before you play, not while you are playing. Decide how much you are comfortable spending before you log in – then stick to it. Deposit the amount you have decided on and do not top up again within the same session if it runs out.
• Use ICGBet's deposit limits as an automatic safeguard. By setting a daily deposit limit on your account, you no longer have to rely on willpower alone – ICGBet's system will automatically stop deposits once the limit is reached.
• Do not chase your losses. The most important principle in healthy gambling: when you lose, that money is gone. Betting more to try to recover losses almost always leads to greater losses. Accept a loss as part of the entertainment.
• Take regular breaks during your session. Every 30 to 45 minutes of play, step away for a bit. Get up, drink some water, do something else. This helps you reassess the situation with a clearer head before continuing.
• Do not play when you are in an emotionally unstable state. Sadness, anger, stress, or even excessive excitement — any extreme emotional state can impair your judgement during play. Wait until you are calm before you start.
• Avoid playing under the influence of alcohol. Alcohol impairs good decision-making and often leads to bets that exceed your original intentions.
• Treat winnings as a bonus, not an entitlement. Gambling at ICGBet is entertainment with the possibility of winning — not an investment. Every win is a welcome bonus, not something to chase or count on.
• Talk to someone you trust. If you find that gambling is starting to take up too much space in your life, talk to a family member or close friend you trust. An outside perspective can often be clearer than your own.

If you or someone you care about is struggling with a gambling-related issue, several support resources are available in Malaysia. ICGBet encourages anyone who feels they need help to reach out to one of the following without delay:

ICGBet is also committed to referring players who need professional help to appropriate services. If you contact ICGBet support and indicate that you need help with a gambling problem, our agents will provide information on relevant support resources in Malaysia while immediately activating any necessary self-control tools.