ICGBet takes your privacy seriously. This policy explains in detail what data we collect, how it is used, who it may be shared with, and your rights as an ICGBet player in Malaysia. This document is written in Bahasa Melayu to ensure it is easily understood by all our members.
ICGBet's Commitment: We do not sell, rent, or disclose your personal data to any third party for marketing purposes without your written consent. Your data belongs to you — we use it solely to keep ICGBet running smoothly and securely for you.
Six core principles that underpin how ICGBet handles the personal data of Malaysian players
All data transmitted between your device and ICGBet's servers — including account information, and payment data via Touch 'n Go eWallet, GrabPay, DuitNow and FPX — is encrypted using the same 256-bit SSL standard adopted by Malaysia's major banking institutions. No sensitive data is transmitted in plain text.
Banking StandardsICGBet has never sold, rented, or disclosed players' personal information to advertising companies, data brokers, or any third party for marketing purposes — and never will. You will not receive external advertising based on your ICGBet activity without your prior consent.
Full GuaranteeOnly ICGBet staff with a specific operational need may access your personal data — and only the portion of data relevant to their role. All internal access is logged and regularly audited by the ICGBet security team.
Regular Internal AuditsAs an ICGBet player, you have the right to request a copy of the personal data we hold about you, correct any inaccurate information, and under certain circumstances request deletion of your data. Requests can be submitted through ICGBet support at any time.
Player RightsICGBet players' personal data is stored in data centres equipped with multi-layered physical and digital security controls. ICGBet servers undergo regular penetration testing by independent cybersecurity firms to identify and patch vulnerabilities before they can be exploited.
Secure Data CentreIf ICGBet detects a data security breach affecting your personal information, we are committed to notifying you within 72 hours via your registered email, along with details of what occurred, the data involved, and the steps we are taking to address it.
72-Hour NotificationICGBet collects various types of information from our players in the course of providing our online betting platform services. This data collection is carried out transparently — we only collect what we need to operate the service properly and securely.
Information you provide directly:
Automatically collected information:
Important Note: ICGBet does not collect full credit or debit card numbers. Payment transactions via FPX (Maybank2u / CIMB Clicks) are handled by a PCI DSS-compliant third-party payment gateway — ICGBet only receives transaction success confirmation and does not store your card details.
ICGBet uses collected data solely for platform operations and to improve the user experience. Below is a detailed breakdown of how data is used by category:
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Verifying identity & age eligibility (18+) | Full name, MyKad number, date of birth | Contractual requirements & legal compliance |
| Processing deposits & withdrawals | Malaysian e-wallet / bank information, transaction history | Contractual performance |
| Providing gaming services | Usage data, game history | Contractual performance |
| Fraud prevention & anti-money laundering | Identity information, transaction data, IP address | Legitimate interests & legal compliance |
| Customer Support | Account information, communication logs | Contractual performance |
| Platform improvement & analytics | Usage data without personal identification | Legitimate interest |
| Promotional communications (with consent) | Email, phone number | Consent (withdrawable) |
| Responsible gambling & player protection | Game history, transaction data | Public interest & licence compliance |
ICGBet will not use your data for any purpose not listed in the table above without obtaining your consent first. If we intend to use your data for a new purpose, you will be informed and given the choice to agree or decline.
ICGBet does not sell or disclose your personal information to third parties except in the following limited and strictly controlled circumstances:
In all of the sharing scenarios above, ICGBet ensures that recipients meet the same or higher data protection standards. We will not share your data with insurance companies, lending companies, or any financial entity without your explicit consent.
ICGBet does not share your gaming history, winnings, or losses with any party — including family members — unless required by law. Your betting activity records are kept strictly confidential.
ICGBet continuously invests in its data security infrastructure to ensure your personal information is protected against unauthorised access, use, or disclosure. The security measures we implement span both technical and organisational dimensions.
Technical security measures:
Organisational security measures:
While ICGBet takes all reasonable steps to protect your data, no system is 100% secure. We therefore encourage you to take your own precautions — use a strong, unique password for your ICGBet account, enable 2FA, and never share your password with anyone.
ICGBet uses cookies and similar technologies to ensure the platform functions properly, save your preferences, and understand how players use our services. Below is an overview of the types of cookies we use:
You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some features on the ICGBet platform. For the ICGBet mobile app, cookie management is handled through the privacy settings on your Android or iOS device.
ICGBet does not use third-party tracking pixels for retargeting based on your gaming activity. ICGBet's advertising is conducted without identifying individuals based on their gaming behaviour.
As an ICGBet player and an individual whose data we hold, you have certain rights regarding your personal data. ICGBet fully respects and facilitates the exercise of these rights.
You have the right to request a copy of all personal data ICGBet holds about you, in a readable format. ICGBet will provide a full report within 30 days of receiving your request.
If any personal data we hold is inaccurate or incomplete, you have the right to request a correction. For basic details such as your phone number and address, you can update these directly from your ICGBet account settings.
You may request that ICGBet delete your personal data under certain circumstances — for example, when your account is closed and there is no legal requirement to retain it. Please note that some data may need to be kept to comply with legal and regulatory obligations.
You have the right to object to the processing of your data for specific purposes, particularly for marketing communications. You may unsubscribe from ICGBet promotional emails at any time via the unsubscribe link in any email or through your account settings.
Under certain circumstances, you may request that ICGBet restrict how your data is processed — for example, while you are disputing the accuracy of your data, or while an investigation related to your data deletion request is ongoing.
You have the right to receive the personal data you have provided to ICGBet in a machine-readable format (such as CSV or JSON), so that you can transfer it to another operator should you wish to do so.
To exercise any of the above rights, contact the ICGBet privacy team at support@icgbet.best with the subject line "Privacy Rights Request" and specify the right you wish to exercise. ICGBet will respond within 3 business days and fulfil the request within 30 days.
ICGBet retains your personal data for as long as necessary for the purpose it was collected, or as required by law and regulatory obligations. Retention periods vary by data type:
Once the retention period expires, ICGBet will securely delete or anonymise the relevant data. Deletion involves permanent removal from all ICGBet systems, including backups, unless continued retention is required to fulfil ongoing legal obligations.
For accounts closed at the player's request, the data deletion process is initiated within 30 days of the account closure date, after all relevant legal obligations have been reviewed and confirmed.
ICGBet strictly does not target or permit individuals under the age of 18 to use its platform. This is not merely a policy — it is a legal obligation and a moral responsibility we take very seriously.
As an additional measure, ICGBet conducts random age verification checks — including MyKad verification — to confirm that players meet the minimum age requirement. Players who do not pass this verification will be required to submit age verification documents before continuing to use the platform.
ICGBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legislation, or new technological developments incorporated into the platform.
Effective date of the current Privacy Policy: 1 January 2026. This version supersedes all previous versions. We encourage players to review this page periodically to stay informed about how ICGBet protects your information.
If you have any questions, concerns, or requests regarding your data privacy at ICGBet, our team is ready to help. We are committed to responding to all privacy-related inquiries within 3 business days.
How to contact ICGBet regarding privacy:
When contacting us regarding privacy, please include your ICGBet account number (if applicable), a clear description of your request or concern, and the best way for us to reach you. This helps us process your request more quickly and accurately.
ICGBet treats player privacy as a top priority — not merely a legal obligation. Every privacy-related enquiry we receive is handled with full respect, confidentiality, and in a timely manner. We believe that players who feel confident their data is protected will have a more comfortable and trustworthy experience on the ICGBet platform.
Related documents to read alongside this Privacy Policy: ICGBet Terms & Conditions and ICGBet Responsible Gaming Policy.
A concise summary of the most frequently asked questions about how ICGBet handles players' personal data
ICGBet safeguards your privacy with 256-bit SSL encryption, strict confidentiality policies, and a firm commitment to never selling your data to anyone. Register now and enjoy a safe, fun, and responsible gaming experience alongside more than 500,000 Malaysian players.
18+ only. Please gamble responsibly. Visit Responsible Gaming for more information.